Engaging Boards, Medical Staff and Leaders in Quality and Safety
JAMES E. ORLIKOFF
James E. Orlikoff is president of Orlikoff & Associates,
Inc., a consulting firm specializing in health care governance
and leadership,
strategy, quality, and organizational development. He is the
National Advisor on Governance and Leadership to the American Hospital
Association
and Health Forum, and is the Senior Consultant to the Center
for Healthcare Governance. He was named one of the 100 most powerful
people in healthcare in the inaugural list by Modern Healthcare
magazine.
Mr. Orlikoff has been involved in leadership, quality, and strategy
issues for over twenty-five years. He has consulted with hospitals
in six countries, and since 1985 has worked with hospital and system
governing boards to strengthen their overall effectiveness and
their oversight of strategy and quality. He has worked extensively
on improving the relationships between boards, medical staffs,
and management. He has written fifteen books and over 100 articles.
He is a member of the Virginia Mason Health System board in Seattle,
WA, and is chair of their Governance Committee. He is also a member
of the Pitzer College board in Claremont, CA.
He is an author of the book Board Work: Governing Health Care
Organizations, which won the ACHE James A. Hamilton Book of
the Year award for
2000. He is the primary author of The Future of Health Care Governance:
Redesigning Boards for a New Era; the primary author of the best
selling book The Board's Role in Quality Care: A Practical Guide
For Hospital Trustees. He is the primary author of Malpractice
Prevention and Liability Control for Hospitals. He is also the
author of Quality from the Top: Working with Hospital Governing
Boards to Assure Quality Care, and The Guide to Governance: for
Hospital Trustees.
Mr. Orlikoff received his M.A. in social and organizational psychology
from the University of Chicago, and his B.A. from Pitzer College
in Claremont, CA.
JAMES L. REINERTSEN
James L. Reinertsen heads The
Reinertsen Group, a consulting
and teaching practice focused on helping health care boards,
executives
and medical staff leaders to improve clinical quality and
safety. He has worked directly with senior leaders to catalyze
breakthrough
levels of improvement in major health care systems throughout
the United States, and in Canada, the United Kingdom, and
Sweden. Dr.
Reinertsen is also a Senior Fellow at the Institute for
Healthcare Improvement, where he plays a key role in IHI’s
programs for leaders such as From the Top, The Executive Quality
Academy,
Engaging Physicians in Shared Quality Agenda, and the IHI
Open School.
Dr. Reinertsen’s background gives him an unusual combination
of skills and experiences:
•
He practiced rheumatology for twenty years, earning a reputation
as a superb, patient-centered consultant.
•
Over a 15-year span, he was the CEO of two major care systems—Park
Nicollet in Minneapolis and CareGroup in Boston, and was an early
adopter of quality improvement as the core strategy for health
care organizations.
•
He has functioned throughout his career as an innovative thought
leader in health care leadership development, clinical quality
improvement, patient safety, health system integration, and health
care market design. For example, he was a founder and first Chair
of the Institute for Clinical Systems Improvement in Minnesota,
and was a subcommittee member for the Institute of Medicine’s
pivotal reports, To Err Is Human and Crossing
the Quality Chasm.
•
Dr. Reinertsen continues to lead and challenge health care thinking
both as an author of papers in major medical journals, and as a
provocative, highly-sought speaker at national forums.
From July 1998 to August, 2001, Dr. Reinertsen was
Chief Executive Officer of both CareGroup, a six
hospital, 1400 physician system,
and of Beth Israel Deaconess Medical Center, a teaching
hospital of the Harvard Medical School. During that
time,
he was a
Professor of Medicine at Harvard Medical School.
Before his engagement at CareGroup, he served as
the first Chief Executive Officer of Park Nicollet
Health
Services
(formerly HealthSystem Minnesota) in Minneapolis,
an integrated care
system
that includes
Methodist Hospital and Park Nicollet Clinic. He
was President and CEO of Park Nicollet Medical Center
from 1986 to
1992, and President
of Park Nicollet Medical Foundation from 1983 to
1985.
From 1992 to 1997, Dr. Reinertsen was Chairman
of the Institute for Clinical Systems Improvement
(ICSI),
a collaborative
effort to develop and implement best practices
in health
care, sponsored
by the Buyers Health Care Action Group, Park
Nicollet, Mayo Clinic, and HealthPartners, a Twin Cities
health plan. ICSI
is a nationally
recognized example of what physician groups that
otherwise compete with each other can accomplish
when they collaborate
around common
professional and business goals.
A frequently invited speaker on these issues
for physician, hospital, and integrated delivery
system
organizations,
he also has authored
more than 50 articles in journals such as Annals
of Internal Medicine, British Medical Journal,
New England
Journal
of Medicine, and the
Joint Commission Journal on Quality Improvement.
Dr. Reinertsen is Past President of the American
Medical
Group Association,
and is a former member of the Board of Directors
of the American Board
of Internal Medicine.
He joined Park Nicollet Medical Center as a
consultant in rheumatology in 1978, following
two years
as a Clinical Associate
at the
National Institutes of Health in Bethesda,
Maryland. A member of Alpha
Omega Alpha, he received his medical degree
from Harvard Medical School
in 1973, and completed an internship at San
Francisco General Hospital in 1974, and a
residency at
the University of
California Hospital
in 1976. Doctor Reinertsen is a 1969 summa
cum laude, Phi Beta Kappa graduate of St.Olaf
College
in Minnesota.
